FAQ's
How much is shipping?
We offer $8.95 standard shipping Australia wide for all orders and all packages come with tracking details so you can follow along with the process of your delivery. We also ship worldwide (ex UK due to recent changes) and international postage prices are calculated based on weight. International postage prices are calculated during the check out process.
Do you offer pick up?
No, unfortunately we do not offer pickup as we operate from our home based studio. We do have express postage options available should you require your order in a rush.
Where are you located?
We are based in Sydney, Australia.
How long will it take to receive my order?
The majority of out items are in stock and ready to post. All in stock items are shipped within 2 business days. Please allow between 2-7 business days for postage times within Australia, or 7-25 days for international postage. Express postage options are available should you need your order sooner.
Our timber decor items, personalised items or custom made pieces take a little longer to make. Please allow 1-2 weeks for these items to be made to order.
From time to time we also offer pre-orders for some of our best selling pieces. All pre-order items will have details about expected delivery times in their descriptions so you know when you can expect your order to be posted.
Please feel free to contact us anytime should you like an update on the progress or your order or need help with tracking your package - hello@hopeandjadeinteriors.com
Do you offer exchanges or refunds?
Yes, we completely understand the challenges with buying online and are happy to offer an exchange or store credit if the item you purchase is not quite right for your space. Please contact us within 14 days from receiving your order to arrange a exchange or store credit. Items will need to be returned to us (at buyers expense) in as new/unused condition and in original packaging. Unfortunately, we are unable to offer an exchange or refund on personalised items.
In the very rare instances where your item may arrive faulty or damaged, please contact us immediately to arrange a replacement.
What payment methods do you accept?
We accept payments via PayPal, credit card, Afterpay, Zip pay and LayBuy
Do you offer wholesale?
Yes, we offer wholesale and drop shipping to approved brick and mortar stores as well as online businesses. Please contact us via our Wholesale section for more information and to apply.
I'm not sure which item to buy, can you help?
Yes, I absolutely can! I love to offer advice and tips on which of our products would best suit your needs. Please feel free to contact me anytime and I would be happy to assist you with your questions. Contact me at hello@hopeandjadeinterior.com or via any of our social channels @hopeandjadeinteriors
Do you offer gift wrapping?
Yes, you can add gift wrapping onto your order for any of our items. We will beautifully wrap your gift and attach a hand written card with your message on before posting your gift straight to the receiver. We have a variety of themed card and gift wraps available to suit most occasions. Please add on gift wrapping and your personalised message when purchasing.
The item I want is sold out. When will it be back in stock?
Many of our best sellers do sell out very quickly but you can sign up to our 'Back in stock notifications' to be emailed once the item you love is available again. Simply click 'Notify me when available' within the item listing and enter your email address. You will receive an email notification once the items is available for purchase.
How can we work with you?
For businesses wishing to work with us, we offer a variety of packages for brand and product promotion. Please contact us for more information.