Shipping & Returns

Shipping information

We offer FREE standard shipping Australia wide for all orders and all packages come with tracking details so you can follow along with the process of your delivery. We also ship worldwide and international postage prices are calculated based on weight. International postage prices are calculated during the check out process. For international packages, please note any duty tax or customs charges are the responsibility of the customer and will not be paid for by us. 

Once posted, please allow between 2-7 business days for postage times within Australia, or 7-20 days for international postage. Express postage options are available should you need your order sooner. 

Unfortunately we do not offer pickup as we operate from our home based studio. 

Please feel free to contact us anytime should you like an update on the progress or your order or need help with tracking your package  - hello@hopeandjadeinteriors.com

Returns

We are happy to offer an exchange or store credit if the item you purchase is not quite right for your space. Please contact us within 14 days from receiving your order to arrange an exchange or store credit. Items will need to be returned to us (at buyers expense) in as new/unused condition and in original packaging. Unfortunately, we are unable to offer an exchange or refund on personalised items. 

We do not offer refunds for change of mind. If you wish to cancel your order, please contact us asap to discuss. 

In the very rare instances where your item may arrive faulty or damaged, please contact us immediately to arrange a replacement at hello@hopeandjadeinteriors.com